Cove.Here to help
Get in touch
Locked out, something not working, a fact Cove got wrong, or a question about your account — write to us and a person will read it.
Write to tim.mcdonald@net-com.com, or use the form below. Both land in the same place.
How quickly you’ll hear back
One person reads these, during the working week, so usually within a day or two. There is no overnight cover and no phone line — if a deadline is about to pass, put that in the first line and it gets read first.
Can’t sign in? Reset your password — that is the fastest route, and it works without us. If the message said your account is not active, a reset will not help and this form will.